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Warranty Policy 

 
 
Our Policy

OUR POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

All goods purchased from County Cycles are protected by the manufacturer’s warranty which covers against defects in materials and workmanship.

County Cycles does not warrant against failure or damage due to misuse such as but not limited to, poor maintenance, neglect, abuse, incorrect or inappropriate installation or alteration, use other than the product’s intended purpose, impact damage. Corrosion and/or deterioration caused by material fatigue, defined as the natural breakdown of materials which occurs when subjected to repeated loading and unloading, will not be covered under warranty.

General wear and tear on consumable items such as tyres, inner tubes, tyre sealant, brake fluid, brake and gear cables, brake pads, light bulbs, bearings, chainrings, chains, cassettes, rims, batteries etc will not be covered under warranty.

Clothing items, including helmets and footwear, are not covered under warranty for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues do not affect the performance of a clothing item and are not to be considered a warranty fault.

Framesets purchased at County Cycles are covered by the manufacturer’s warranty. Please note that this warranty may be void if the bicycle is not assembled by one of our qualified mechanics at County Cycles.

Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
If you feel that your purchase has developed a fault, first check whether it is covered by the manufacturer’s warranty and still within the warranty period.

COVID-19 UPDATE

AS AN ESSENTIAL RETAILER, OUR STORE REMAINS OPEN