OUR POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

All goods purchased from County Cycles are protected by the manufacturer’s warranty which covers against defects in materials and workmanship.

County Cycles does not warrant against failure or damage due to misuse such as but not limited to, poor maintenance, neglect, abuse, incorrect or inappropriate installation or alteration, use other than the product’s intended purpose, impact damage. Corrosion and/or deterioration caused by material fatigue, defined as the natural breakdown of materials which occurs when subjected to repeated loading and unloading, will not be covered under warranty.

General wear and tear on consumable items such as tyres, inner tubes, tyre sealant, brake fluid, brake and gear cables, brake pads, light bulbs, bearings, chainrings, chains, cassettes, rims, batteries etc will not be covered under warranty.

Clothing items, including helmets and footwear, are not covered under warranty for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues do not affect the performance of a clothing item and are not to be considered a warranty fault.

Framesets purchased at County Cycles are covered by the manufacturer’s warranty. Please note that this warranty may be void if the bicycle is not assembled by one of our qualified mechanics at County Cycles.

Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
If you feel that your purchase has developed a fault, first check whether it is covered by the manufacturer’s warranty and still within the warranty period.

Please provide full details of the fault, together with good quality photos, and email the information to sales@county-cycles.com. The more detail you can provide, the quicker we will be able to deal with your enquiry. Please include your original date of purchase, name and address details and telephone number as we may be able to solve the problem without you having to return the item and being without it for any length of time.

In the event you need to post an item back to us, it must be returned in a clean, dry and hygienic condition. Fill in a RETURNS FORM , including all relevant information about the fault, as an incomplete form will delay the processing of your return. Please enclose this form with the item, ensure it is securely packaged and return it in a safe and secure manner as it will remain your responsibility until received and signed for at our warehouse. Do not affix the postage label to the product packaging (shoe boxes etc.).

Please obtain proof of postage as it will remain your responsibility until received and signed for at our warehouse. Please also provide a receipt for the postage costs. This will be required in the event that the warranty claim is approved as reasonable postage costs will be reimbursed. In the event that the item is found not to be faulty, you will be responsible for the postage/courier charges to return the item to you.

Each warranty return claim is treated on an individual basis and we aim to process them as quickly and efficiently as possible. However, in the event that an item needs to be returned to the UK supplier for inspection and/or testing, the timescale for receiving a decision will vary.

We will return he item to the UK supplier for inspection if, on receipt, we are unable to find the fault or believe the fault may be due to incorrect use, user error or accidental damage. The final decision will be given by the supplier and a warranty request may be refused.

We are entitled to make reasonable efforts to repair a faulty item before issuing a refund or replacement. The timescale for each claim will vary depending on the nature of the repair or availability of replacements or parts. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part. If a repair or replacement is not possible we reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.