In the unlikely event that you are dissatisfied with your purchase, please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.

Returns can be made directly to County Cycles store, including purchases made online. Alternatively you can return your goods by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of refund or exchange, in a saleable condition (in original packaging and including all warranty, cards, manuals and accessories).

1. Please complete this form in full so we can process your refund or warranty as quickly as possible
2. Include a copy of your invoice or receipt for each item
3. Send your goods securely packaged by a recorded delivery method, including a copy of your receipt. Please ask your courier for proof of postage to exchange a product.

Bike Returns:

If you wish to return your bike to us please keep it in the box it arrived in and call us on 01269 845656 and we will arrange a collection.
Please note the following:

1. If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.
2. If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £25 for the collection.
3. Please do not ride the bike as a full refund cannot be given if the bike has been used.

Returns Address:
County Cycles Ltd
Unit 1 22B Heol Stanllyd Crosshands Business Park Llanelli
SA14 6RB

Please note: The parcel remains the responsibility of the sender until received at County Cycles

Refunds will be processed using the same method of payment used for the original purchase.

Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud, we regret that we are unable to offer any refund without a valid receipt/ delivery note.

Refunds will be made for faulty or incorrect items returned within 14 working days, including any delivery charges incurred by the buyer (excluding ‘Special Delivery’) in the return of the item.

If the products you ordered are delivered in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your goods.